Regus Hanover Square No 17, Liberty

Subject: Formal Complaint – Unprofessional and Intimidating Conduct at Hanover Square Reception Dear Sir/Madam, I am submitting a serious complaint regarding the conduct of two reception staff members at Hanover Square. During my visit today, I was spoken to in an extremely rude, dismissive, and unprofessional manner. One receptionist ignored my initial question, picked up the telephone, and failed to respond until I asked again. This was unnecessary and discourteous. Another receptionist then said to me, “You’ve been here 100 times, just go upstairs,” in a severely disrespectful, underestimating, and dis-honouring tone. Their behaviour completely ignored basic customer satisfaction, care, and consideration towards me. I felt intimidated, unsupported, and placed under severe and unnecessary pressure. No one seeking assistance or information should be spoken to or treated in this way. I request that this incident is formally acknowledged, reviewed, and that appropriate action is taken to prevent this from happening again. Kind regards

ABSOLUTELY AVOID THIS PLACE. If there was only zero stars… A couple of weeks ago, water from the men’s toilet on our floor was literally flowing down the stairs and also through elevator shaft. The smell was disgusting, and there was visible sewage which we have to step into to be able to exit. And no - this wasn’t the first time something like this has happened. We had no choice but to walk through that filthy water just to get out of the office. When I went to reception to ask for the bare minimum - reimbursement for cleaning my shoes - the regional manager, Farah, couldn’t have been more dismissive. Instead of helping, she snapped that they “aren’t liable for damages,” talked down to me like I was her child, and then turned away mid-conversation as if I wasn’t worth her time and said ‘you clearly don’t understand’ then turned her head towards display. This one clearly loves drama, seeing what other residents have to say. Maybe some management or how to deal with people classes... I just wanted to find some base ground as the damage was made from their fault, but they clearly don’t care. I had to spend £30 from my money to clean my shoes. If this is how management treats people, it tells you everything you need to know. Avoid this place at all costs!

**BE ALERT! Before renting an office at 17 Hanover Square** Speaking from my own experience, this building has been one of the most frustrating and poorly managed places I’ve ever worked in. The management felt completely irresponsible, and the manager in particular was extremely rude and dismissive. Sending multiple emails and reminders about urgent issues but she often wouldn’t respond at all, even when the problems were affecting our ability to run our business. We dealt with a major water leakage from the second-floor bathroom, where filthy water poured into our office and even down to the first floor. It was a disgusting mess, and unbelievably, it took them more than two weeks just to dry the carpets. No temporary workspace, no solution, no urgency — nothing. From over a month, our office is having problem with lights, and despite reporting it again and again, no one from management has taken any action. Working in the dark is completely unacceptable, yet they still ignore the situation. On top of that, we’ve been experiencing constant internet problems — even though we pay separately for it — and the service barely works. Security is another huge issue: the main door is often left wide open, allowing anyone to walk in without a card. The lifts are almost always under maintenance, making it a daily struggle just to get to the office. Overall, based on my experience, the building is mismanaged, unsafe, and completely unreliable. I strongly warn anyone considering renting here to think twice and investigate these issues thoroughly before committing.