The Landmark London, The Grand Ballroom

Very nice hotel within a perfect distance to central, both by foot and by bus or tube. Notably, the staff are great. The concierge and Melaku were especially very helpful during an incident where an item was lost (but recovered thanks to them)! Not a fan of the restaurant, very limited options. Would not recommend the gnocchi or chicken but the sea bass was lovely. The place is gorgeous and smells great too!

I've visited the Landmark Hotel many time's with my family over the years. Sadly despite it being such a beautiful building with lovely interiors and ambiance I won't be coming back due to the extremely slow and snotty service. The last two times I have been for a drink and a bite to eat; once with my mother at Christmas and a friend the other day, we have been completely disregarded by the staff, having to go and find someone to order and then waiting over half an hour for our drinks. But it was this most recent visit that actually upset and offended me, changing my mind about ever returning to The Landmark. I first went over to one of the waiting members of staff to ask if someone could come over to take our order when they have a minute, we waited a while and no one arrived. So I then flagged down a passing member of staff who appeared more senior, to ask if we could order a drink, who gave me the impression that this request was a nuisance (after me seeing her smiling and attending a older white gentleman who didn't want anything, so clearly we didn't "fit" the clientele she wanted to serve) This was made more clear when once giving our order, she snootily suggested we go down to the pub downstairs instead. I was honestly shocked as it was clear what she was implying. I really hate that kind of snobby behaviour which seems to have got worse with every visit. We were dressed perfectly smartly but I get the impression that unless you are dressed head to toe in designer or scream money there is no need for your business. The order we placed again never arrived and after sitting there for over half an hour we got up and left. I had some understanding at Christmas because it's a busy time but the most recent visit was no excuse. It wasn't even busy and I saw plenty of members of staff. So despite the lovely ambience, unless you look like you are going to splash the cash, save your money and go elsewhere and get treated with a little more respect.