Radisson Blu Edwardian Hampshire, Penthouse Suite

I was not happy of my stay in Radisson Blu Hotel Leister Square. First, my booking was for 3 nights in premium room, fully paid online with breakfast from Oct 29th up to Nov 1st. I arrived the hotel by 1:30 pm, and while doing check in, the receptionist asked me to hold 150 pounds for each night on my visa as a deposit for any incident or room service. I rejected this then he said he is going to provide me with a discount 50 pounds/night “150 for 3 nights”! I insisted on my rejection asking to check the room during my checkout if any damage, I will pay it, and if they are worried about anything, they can take it out prior to admission to my room. The receptionist called another guy telling him he gave me discount and I refused to keep the deposit, i explained to him that nothing stated in booking terms and conditions to hold 150 or 50 pounds per night. Then, he said this is normal in any hotel to keep deposit and it seems I have never visited any hotel before in a very rude way. Then, the receptionist threatened me he will not check me in. I said it is ok please return my money back which was almost 800 pounds/3 nights, then he said please come after 3 pm to take your room. Moving to room#514, the view was not the best as expected, I thought when I booked a premium room, the view would be on the square but he gave me a room located on the back side that was not good. Premium room itself was spacious with all required tools and housekeeping was below the expectations as the bed sheet was dirty due to some spillage and expected to be changing while doing daily housekeeping in the next day but no change made. Breakfast is the only thing that I can give it 10/10, it is delicious and has various varieties with excellent team service. During checkout, I asked the lady to inspect the room, then she said we will check it later and if a damage found, we will deduct it from your visa. I repeated to check the room now but said no need. I didn’t tell her no hold made on my visa but it was clear that this hotel act is weird and I have seen many complaints about the delay in removing the hold from the taken deposit for weeks. To conclude it, I am not planning to come to this hotel again and I will report this negative experience specially the rude words said by the receptionist to Radisson Blu international chain management. One of the silly justification, when I said I visited Radisson Blue Dubai and no deposit taken, receptionist stated this happened as I speak Arabic similar to Dubai people!!! Never seen such behave from both guys in reception. Both should be trained to know how to deal with customers as such act affects Radisson Blu reputation.