Paradise Green, Whole Venue

I pre-booked for a weekday work lunch. We arrived on time for 1 .45pm to 100 Bishopsgate, where a hostess who could not possibly look more bored or uninterested told us to go outside and round the back to our table. I had to ask her twice to repeat again as no context was given as to why we would need to leave the place. Eventually she bothered to explain that the place has ‘another half’ at the other side of the building. Would have been good to know in advance. We went round the back where no hostess was there. So i waved for help, told them again why we are there (by then it was the 5th time i had to say we had a booking). Then we were showed a corner table. And then ignored for about 10mins without anybody asking if we wanted to order. After 10mins the lets call her waitress came over and ask ‘what do you want to order’. Given it was our first time, nobody explained the menu talked to us about options or gave us a chance to ask questions. So i said we wanted to order drinks first. So she asked again ‘what do you want’. I told her since we havent seen the drinks menu we dont know yet. Then she reached across the whole table to show me a drink menu that was in front of the only empty seat at our table. So ordered the first things we saw on it with no help or guidance. We also ordered starters again with no help or guidance. Then she left and 20 mins later somebody else showed up with our orders. The food was mediocre at best. But as we were finishing our starters we wanted to order mains to save time. So I waved about 10 times at all the waiting staff, all ignored us. Then our dedicated waitress went to the next table and see me waving at her she said and i quote ‘please wait i am with a customer’. Had i not been that disappointed and angry by then i could have thought it was funny how much this poor waste of space of a person did not speak English nor knew what service was. She eventually came over and repeated ‘sorry i was with a customer’. So i explained to her that we, I, and everyone else sitting at the tables are customers. Dont think she understood the sarcasm or the words. We eventually ordered again with no help or guidance. The last straw was that she left the starter plates on the table until the mains were brought. And when she eventually realised that we finished our drinks she asked ‘do you want another one?’. Infuriating! Somebody train staff on how to service! In city where there are so many choices the service would have saved the place as the food was also nothing write home about. We will definitely not be back. I did not even bother taking more photos. An absolute no for me.