Titanic Hotel Liverpool, West Bay

It pains me to write a bad review for the place. I’ve been coming to this hotel for many years with my wife. Every time, we’ve stayed in the superior dockside corner suite. It is the best room besides the presidential suite. There’s a sudden service charge on breakfast. It never used to exist. If you get breakfast direct to your room you’re paying a £5 tray fee, which is understandable, that’s always been there as it’s room service. Now the Hotel have started to stick 10% of that price on too. £18 per person + £5 tray + 10%. You’re having a laugh!! It’s not about the money it’s the principle. Can the good people of the Titanic Hotel explain why are they charging 10% on the tray fee too if you’re not just trying to squeeze more out of the customers? Can the good people of the Titanic Hotel explain why this service fee isn’t printed anywhere on the breakfast menu? The tray fee is in bold plain words £5 tray fee but nothing about the service charge not even in small print. Upon check-out i queried this and they said take it up with the manager of the restaurant and dismissed me and passed the book. I already tried talking to the restaurant whom were very difficult to speak with the day previously; and this is my point. There should not be an opt out only option on service charges and speaking to people who don’t understand plain words is difficult at best. The hotel is expensive as it is, and I’m happy, more than happy with the price of the hotel and commodities; but hiding charges, not informing guests before and sneaking charges onto the bill is just not right. All service charges ought to be clearly stated for customers to see before purchasing anything and adding it initially then expecting the customer to ask for it to be removed is despicable. That is below the standard we had grown to expect from The Titanic Hotel. Absolute disgrace