Roxy Ball Room Liverpool (Cavern Quarter), The Full Balcony

Naomi was SUPER helpful. I had a group of overseas visitors and she made us feel super welcome. Also... The writer of this review didn't charge his phone. Naomi went out of her way to help me out and I managed to get some charge in my phone. Great place. Shuffleboard is the game you should try.

Before I get to the bad bit I would say that Tom behind the bar at the Cavern quarter site was hard working and really nice. We enjoyed the activities. However, the site was very understaffed and it meant that some staff were working very hard and some weren't. There was a large group of us including people with visible disabilities and some disabilities that weren't visible . We had to wait for an hour for some food one order half came after 40 minutes and some food never came at all. An experienced supervising member of staff seemed no where to be seen. So you have minimally experienced staff left to deal with customers who cant get served at the bar and are not getting food that has been paid for. When we complained we were told we had ordered at a table down stairs (but we were upstairs) we said we hadn't ordered any food downstairs. Most managers would come round from behind the bar and introduce themselves and say I believe you have a problem very sorry to hear that how can i help ? We had to raise our voices above the music to be heard no one swore no names were called no one was abused no one started filming any staff. But we just wanted our food, but we were asked to leave. Seems easier to ask people to leave rather than actually deal with a genuine customer service issue. The staff need to wear bodycams for their safety and for the safety of the customers. The incidents can not be disputed then.