Thorpe Park Hotel And Spa, Exclusive Hire

Came here on the overnight spa package with a friend in July. We were booked in for our treatments at 1pm. Prior to our massages we were given a form to complete asking for our preferences and if we have any conditions we need to inform the staff of. I asked for my massage to be done in silence, however, the lady spoke to me the entire way through, so i am not sure why i was asked to spend 5 minutes completing it. The massage itself was lovely and afterwards i felt more relaxed. We were then guided to a quiet room where a variety of drinks of water, teas and coffee were free and available. We were not able to book into our room until 3pm but we were free to use the pool and spa facilities. The room itself was rather small and very dark and had numerous stains on the carpet. We stayed in a twin room. It was not somewhere where you could really sit and relax prior to the evening meal and the bathroom was rather dated and tiny. Not what i was expecting for the price paid. On the evening we ate in the restaurant on site. The staff were lovely and the food was cooked perfectly and tasted lovely. The bar was also a nice area with live music. A nice stay but due to the rooms i would not stay overnight again.

I visited yesterday for a Spa day with my friend. The best part was our treatment, everything else will put me off visiting again. We had paid for access to the hotel facilities but asked to cancel this when we saw how busy the pool area in particular was. There was lots of families there so great if you’re coming for this reason but if you’re wanting to unwind as part of a spa day I’d recommend coming later in the afternoon when child access finishes. I believe it finishes around 11:00 but we didn’t know this until we arrived. It would’ve been good to have been advised before our visit so we could’ve planned the time there better. Given we had time now before our treatments we decided to have breakfast in the courtyard. For a sandwich, a cup of fruit and a latte I was charged £19.95. We were not allowed to use the buffet as we were told this was for a private function and at no point were offered anything extra which I now believe is included in the price (cereal, pastries etc). The £19.95 is not the issue, the issue is at no point were we told it’s a set price for breakfast nor were we told what we could order or how much as part of this menu. It feels deceitful and to me it’s such a basic point of communication to explain to people how the set menu works (once they’re sat down for breakfast) so they can make the most of it. £19.95 is reasonable if you make the most of the extras you’re entitled to, in our case it wasn’t worth it as we were unaware about the set price until we left to pay and so missed out. I can’t comment on the hotel aspect as I’ve never stayed here but in terms of visiting for a spa day it was a disappointing experience.