Tring Champneys Health Spa, Stanley Lief

I very rarely write reviews but after years of longing to experience Champneys I was left extremely disappointed with my stay. I work in the luxury hospitality sector and this is not the service you expect from a "luxury spa resort". 1) Customer Service: Is lacking, we really struggled to make contact before our visit to amend our treatments. As well as during our stay, we had to go down to reception as they were not answering our calls. 2) Unorganised operations - We waited 20 minutes to be seated for dinner and a further 25 minutes for our order to be taken as there wasn't enough staff. My partner actually had to get up from his seat and approach a waiter to ask if we could be served! 3) Misleading customers on the room offering: No proper double bed – it was two single beds on wheels poorly pushed together (this was not stated before booking). 4) Hygiene: In rooms needs more attention, we found 4 hairs in our bath getting ready for dinner. The room and spa areas were also very tired and outdated for the price. 5) Overbooking: The spa area is too small to accommodate the volume of people present during my stay and same with the queues for the restaurant at dinner time. 6) Low quality treatment: Given this is meant to be "home of the spas" the massage was not up to a luxurious spa standard. The masseuse was lovely and very welcoming but unfortunately, I do not feel she had enough experience. I never like to complain but I felt it was necessary to provide honest feedback of my experience at Champneys. Especially as there are a lot of similar reviews online, reflective of the concerns I have outlined. I have written to Champneys, none of my concerns were addressed and all I was offered to compensate was a discounted return stay. I would urge others not to waste your time or be fooled by online influencers promoting this brand as a luxury escape.

Appalling from start to finish! We visited for my birthday this weekend just gone. Before we even got into our room we had to trek back to reception to get our key card working properly. The room was run down and below average for the price we paid. Mouldy tiles, no shower gel in the shower, rotten door, no iron. No charging next to the bed. My partner was refused a hot drink (additional purchases of £4.25) in the Terrace cafe. Staff allowed him to stand there, looked at him and then their phone, had a conversation with colleague before saying they were no longer serving due to closing 5.55pm. When I arrived at 5.30 the cakes were already removed from display and it took 15 minutes to receive my coffee. Extremely rude. The hotel did not inform guests that they were filming on Sunday 23rd March so we were woken up by a film crew outside our bedroom window popping champagne. Spa facilities were not accessible until 10am due to this which was frustrating as we had paid to use the facilities from 6.30am. Hotel staff said this had been booked last minute and we had to explain this is unethical as guests were not given information to consent to being captured in robes by the film crew who were everywhere-- no information about if or how images of guests will be used provided. At breakfast we were seated and then told off for taking pastries (apparently only for day guests) when there was no clear sign or instruction given. These were also not available on the overnight guest breakfast however mackerel, onion and chillies were? Hotel staff said they were changing to a healthier menu, despite serving cakes etc in the café? After discussing this with the female manager in the dining area, I was told that it was receptions job to inform me of what area of the buffet I could eat from. Very rude and uncaring manner and being chastised in front of fellow guests at breakfast was not the start to my birthday I had hoped for. By the time we could access the spa due to overcrowding at 1pm the lockers in female changing were all broken despite us having to checkout at 11am and needing to store valuables. Had to visit reception twice to get support for this which was incredibly frustrating. I left here feeling more stressed than when I arrived. Absolutely appalling service and facitilies with guests being short changed out of their package to prioritise filming for a dating show. Avoid and spend your money elsewhere.