The Melbourne Club

What a treat to come across so many excellent staff who really want you to have a wonderful time. My son had his wedding here and the staff were exceptional. They were so kind and supportive to older guests and really created a lovely atmosphere.So often in a beautiful setting the staff can be frosty,not the case at Brocket Hall Old fashioned excellent service .Well done x

I had my wedding here and it was marred by a tragic incident involving a Brocket Hall staff member. To date, Brocket Hall has admitted no fault, and at no point apologised for events that unfolded that day. How they have handled the matter since then has only reaffirmed their lack of customer care, and compassion that one would reasonably expect of a prestigious wedding venue. If anyone is considering holding their wedding here and would like to hear more about our experience, then I'd be more than happy for you to reach out. Looking at the attached picture, I am reminded of Brocket Hall's Managing Director, who sent us a letter stating that "I do not believe that your celebration was materially affected by the tragic conduct of an individual." Brocket Hall's choice to refer to this person, a Brocket Hall employee, as merely "an individual" highlights their attempt to distance themselves from the incident and the reality of how severely it impacted our wedding day. The impersonal and detached language further reflects Brocket Hall's lack of accountability as the employer.