The Burrell Collection, Museum Restaurant

Cancellation policy

CANCELLATIONS 27.1 Without prejudice to any other rights set out in these terms and conditions, Glasgow Life reserves the right to refuse or cancel any Let at its sole discretion. In the event that any cancellation by Glasgow Life does not relate to the acts or omissions of the Hirer and/or the circumstances referred to in Clause 27.2, then Glasgow Life will refund to the Hirer any money paid in respect of the Let. 27.2 Without prejudice to Condition 27.1, in circumstances where Glasgow Life, at its sole discretion, deems it necessary to cancel all or any part of the Let (including for the purposes set out in Clause 27.3), Glasgow Life shall notify the Hirer as soon as reasonably possible of such cancellation. In the event of such cancellation, Glasgow Life will use reasonable endeavours to agree an alternative date and/or venue with the Hirer. If the Parties agree an alternative date and/or venue then the all payments made in relation to the initial Let (including any Deposit) shall be applied against the updated Let. If Glasgow Life (acting reasonably) offers an alternative date and/or venue and the Hirer does not wish to rearrange the Let, then the Let shall be deemed to be cancelled by the Hirer and the Cancellation Charges (as set out below) shall be payable. If no alternative dates and/or venues are available, Glasgow Life shall refund to the Hirer any money paid (including any Deposit) in respect of the Let. No compensation will be paid by Glasgow Life for any losses sustained by the Hirer in respect of any such cancellation. 27.3 Should the Venue be required for any special event, annual event or departmental activity then the Hirer will be advised, where possible, and offered an alternative Venue and/or date, where one is available. 27.4 In the event that Glasgow Life requires to cancel the Let due to the action or inaction of the Hirer, the Hirer will be liable to pay 100% of all charges payable in connection with the Let which shall include, but not be limited to: the Room Hire Charge, Catering Charges, and any Additional Charges. The outstanding balance, if any, of the aforementioned charges to be paid by the Hirer within thirty (30) days of receiving an invoice from Glasgow Life. 27.5 Should the Hirer wish to cancel a confirmed Let the Hirer must give written notice to Glasgow Life and the Hirer shall be liable to make payment to Glasgow Life of the cancellation charges (“the Cancellation Charges”) set out in Conditions 27.6, 27.7 and 27.8 below, as applicable. 27.6 If the Hirer’s notice of cancellation is received by Glasgow Life more than twelve (12) weeks prior to the scheduled commencement of the Let, the Hirer will be liable to make payment of the full Room Hire Charge and no further Cancellation Charges will be payable by the Hirer. 27.7 If the Hirer’s notice of cancellation is received less than twelve (12) weeks prior to the scheduled commencement of the Let the Hirer will be liable to make payment of the Cancellation Charges which will be payable to Glasgow Life by the Hirer in accordance with the following provisions: 27.7.1 Where written notice is received by Glasgow Life less than twelve (12) weeks prior to but more than six (6) weeks prior to the scheduled commencement of the Let, in addition to payment of the full Room Hire Charges, the Hirer shall be liable to make payment of forty percent (40%) of any Additional Charges; 27.7.2 Where written notice is received by Glasgow Life less than six (6) weeks prior to but more than two (2) weeks prior to the scheduled commencement of the Let, in addition to payment of the full Room Hire Charges, the Hirer shall be liable to make payment of sixty five percent (65%) of any Additional Charges ; 27.7.3 Where written notice is received by Glasgow Life two (2) weeks or less prior to the scheduled commencement of the Let, in addition payment of the full Room Hire Charges, the Hirer shall be liable to make payment of one hundred percent (100%) of any Additional Charges. 27.8 Failure to provide any written notice of cancellation prior to the commencement of the Let will result in a charge of one hundred percent (100%) of the Additional Charges for the Let being levied against the Hirer. For the avoidance of doubt, where no written notice of cancellation is provided, the Hirer will also be liable to make payment of the Room Hire Charges in full. 27.9 In addition to the charges set out in Clauses 27.6, 27.7 and 27.8 above, the Hirer shall also fully reimburse Glasgow Life for any non-refundable Additional Charges incurred by Glasgow Life in connection with the Let including, but not limited to, staff costs and the cost of hiring any equipment requested by the Hirer for the Let.