Radisson Blu Hotel Glasgow, The Apollo

Perfect location..clean and relevant -However, we reached before 3pm and we asked to get one of our rooms so we rest and change until the other rooms get ready but the receptionist did not support. -The omelette was not included in the breakfast as we had to pay extra -We really appreciate the receptionist who looked like supervisor, she was very helpful and supported us in getting extension for our stay in the same rooms we were in. Also, she changed our rooms to connected rooms as we requested. Generally, i recommend this hotel for the stay in Glasgow

Best thing about the hotel are employees Duncan & Hannah in reception and Alex at the front door! These employees are exceptional and really care about the customer experience. Duncan answered all my questions and helped me over my 4 day stay with a truly helpful customer oriented attitude. He was kind and generous with his time. He should be supervising if he isn’t already. Alex at the front door helped me with directions several times and was always kind and helpful. Hannah helped me when I called and asked what our tour guide had written on the board for those of us on the tour. She set the phone down then told me precisely what the board said and I really appreciated her for the excellent service as I needed those details! Bravo to Duncan, Alex and Hannah. All easily 5 star employees. Restaurant at the hotel: delicious breakfast buffet, a multitude of choices and a very helpful and engaging staff. 5 stars for the restaurant and staff. Room was clean but climate control very annoying, extremely loud fan and ran hot definitely detracted from the room’s comfort. Cleaning staff did a superb job. Room was good EXCEPT absolutely no TV for the entire 4 days of my stay. Their excuse was that they were trying to fix the satellite. That was very disappointing that they couldn’t manage to get it fixed over the course of 4 days. I spoke with others in my group who were equally disappointed. They lose points for that and the next experience that I’m about to share. Now onto an unsatisfactory experience bc we must find balance and unfortunately, there was an employee who was completely Unpleasant & unhelpful: The tall dark long-haired lady (I believe her name starts with an ‘A’ it was a short name at reception was always aloof to me and unhelpful. I went to get my room re-keyed and had a question about charges. She is quite transparent in how she obviously doesn’t care to help the customer. Very unwelcoming and aloof. She really shouldn’t be interfacing with customers as she’s not at all helpful and made me feel like she was doing me a favor doing her job. She assured me that a couple of charges for services that I’d added on and didn’t use would be reversed, they were not and I had to email staff once I received my final bill. Also, she didn’t offer to re-key both room keys - I had one with me she said ‘if you find the other one you can come back.’ She’s completely unhelpful and left me with an unpleasant customer experience. Put her in an office position not interfacing in person with the public. Please note that the ‘5 stars in service’ pertains to Duncan, Alex, Hannah and the restaurant staff. Cleaning staff get 5 stars. Guests know who’s on their side and want to help. Bravo to hotel superstars that I mentioned who went above and beyond in the name of good customer service. Hotel would have gleaned a complete 5 star review had the climate control, satellite tv and the unhelpful woman at the front desk not have been a part of my experience. I hope they will take steps for improvement for the benefit of its customers.