Melvin House, Findlay Room

I beg you to have patience to read my answer and please don't stay here！I was so angry that I cried because of the staff! Here, you have no privacy at all. And if you delay your check-out by just a little while, your bank card will be automatically charged 50 pounds! If you argue with them, speak a little louder, you will be asked out. I travel frequently and have been to over twenty countries, but this is the worst four-star hotel I've ever stayed in. I swear to God! This is a very sincere answer. We came from Chelsea, London to Edinburgh to submit our visa applications and stayed for five days. But this hotel is far worse than Travelodge, Premier Inn and Holiday Inn. These three-star hotels are much better than this one! First: While I had already booked a room for the second night, a unknown man opened the door with a key around 1 p.m. and came in directly. At that time, I was still in bed! I had no privacy at all! Second: We were not clearly informed of the charge for delayed check-out. We were 2 hours late for check-out and I was prepared to pay the fee . But the hotel charged us a whopping 50 pounds. And we only found out about this when we checked out! This is so unreasonable, it's like robbery! Why is it so expensive? The staff have to let us know this before we booking or when we check in! The staff even told me that another couple was charged a similar amount for just a short delay in check-out. I don't know why they have the nerve to say such things! Is the main income of this hotel from delayed check-out fees? This is nothing but robbing! The staff explain that the price was half of the current room's price for the next day. But the fact is that we booked two nights. The first night's room was in the basement. The second night's room was more expensive. But we didn't move to the more expensive room for the second night. The delayed check-out fee was still charged based on the more expensive room. But we stayed in the basement room. Third: Moreover, we used their printer to print visa materials. The hotel charged us a whopping 22 pounds. I think it's reasonable for them to charge a fee, but their attitude was extremely bad! Fourth: I argued with the staff at the front desk for a while. When they saw me crying, they wanted to kick me out immediately, fearing it would affect other guests. This is the first time in my life that I've been asked to leave a place! Oh my God! If you come here expecting comfortable service... then I tell you, you've come to the wrong place...anyway! The service here is too bad! I really want to call the police! Where can I go to protect my rights? Who can help me? If you expect to have a good trip in Edinburgh... please don't stay here...please…please change one… I beg you.

Very bad service. Charged me 50 pounds for just 2 hours late checkout. The night rate is only 60 pounds. There are still 2 hours for the next checkin time. But they said they have their stuff waited. The receptionists there served us were mean and serious, won’t choose this hotel anymore.