Best Western The Stuart Hotel

A DISAPPOINTMENT. What could be a lovely little hotel is actually pretty dire. I had three nights here in July (weather was warm, but not boiling) and my first shock when I entered my room was how hot it was! Honestly I thought someone had left the radiator on as a joke - it was unbearable. I looked for the AC then realised there wasn't any. Panic set in, so I went to open the window only to find they can't be opened more than half an inch! Needless to say I had a very uncomfortable hot three days. My next gripe; I needed an iron to iron my work shirts. I asked the girl behind reception and she looked at me like I'd asked for a head on a plate. She said "she would try to get me one". When I returned from my meal out there was still no iron. I went back to reception and she was very put out that I dared ask again for an iron. She did manage to rustle one up but God only knows why it was such a big effort. The room was feeling tired and dirty. The bathroom was grotty and mould around the windows (see pictures) and the hand soap dispenser was empty. My final moan - there was no hot water, it was lukewarm. After my first shower I mentioned this to reception and the guy didn't seem concerned nor surprised. He offered me a room change which I declined as I CBA moving rooms (I'd already changed hotels once this week), but didn't offer to send someone to look into it. Overall a bad experience, made worse by the staff's nonchalant attitude. A positive however is the location! Close to the train station and Derbian Centre.