Oddfellows Chester, The Grown Up Room

The perfect place for celebrating me sisters “big” birthday! Rooms quirky and lovely. Location PERFECT for bars and shops. Hotel bar was great and Sam in-particular was the best Batman around! He’s a credit to you! Thanks Sam and Oddfellows for a lovely time 😊

Quality of afternoon tea was really disappointing during our visit. Finger sandwich bread was a bit dry, filling not very tasty and the sweets were not very good. The scones were tasty but our clotted cream (in a plastic packaging) was completely melted (obviously not kept refrigerated). Upon our request, it was replaced by the professionnal staff. The location is great, though, and there is nothing wrong with the servers.

Where do I begin, this was an awful experience from start to finish. I booked an Afternoon Tea to take my mum here for a nice day out, after ringing 3-4 times the previous two days I received no response and was sent to voicemail. I left an email and was finally able to book the table for 2PM on a Sunday. When we first arrived there was nobody to greet us, so I asked a barman where to go, he directed us to the restaurant. I walked in and hovered awkwardly before stopping a waitress and informing her that I'd booked a table and would like to be seated. She gestured over to a far table and me and my mum sat down, no menus, no order taken, I was left quite confused. After being left sat for 5-10 minutes I stopped a different waitress and asked her what was going on and that I'd pre-booked the service, she said she'd inform the kitchen and have our order put through - still left without even a glass of water. The lack of communication was unbelievable between the staff and it felt as though they didn't even know we existed. Eventually we had our food and drinks brought out, the sandwiches were terrible, the beef was so tough I had to use a knife and fork and the portion was tiny. Throughout the time we ate and drank we never had a single person come to check and ask whether everything was alright, no other interaction from the staff. I decided I would rather leave and asked whether I could have the scones placed into a takeaway box, rather than clearing the table and doing so, boxes were brought over and left on our table for us to pack them ourselves. I hastily did so and then left without anybody saying goodbye, no interaction whatsoever. I cannot stress how poor the service was here, hence my need to leave this review and warn others.