Xplore! Science Discovery Centre

Cancellation policy

Cancellations If you wish to cancel your booking 4 weeks or more in advance of your scheduled date, there will be no cancellation charge. If you wish to cancel your booking between 2 and 4 weeks in advance of your scheduled date, then a cancellation charge of 50% of the full charge will apply. If you wish to cancel less than 2 weeks in advance of your scheduled date the full charge for your booking will apply Please refer to your booking confirmation for the full charge for your booking. These charges are applied because it is extremely difficult for Xplore! to obtain another booking at such short notice, and to cover the cost of any resources and staffing Xplore! will have allocated for the event. In the event that local or national restrictions relating to Covid-19 prevent a booking from taking place, the booking can be rescheduled to a future date at no additional charge. Rescheduling is dependent on availability and is permitted a maximum of two times per booking. Any additional changes to a booking will be made at the discretion of the Centre Manager. Failure to attend If you have made a booking with Xplore! and do not attend on the agreed date and time, then the full charge of the booking will apply. Exclusions The cancellation fee will not apply if Xplore! deems any of the following situations to have caused or contributed to the cancellation of your booking: 1. Exceptional circumstances where Xplore! is no longer able to fulfil the booking as agreed. 2. Adverse weather conditions (this is applied at the discretion of Xplore!). 3. Other unforeseen circumstances (this is applied at the discretion of Xplore!).