Doubletree By Hilton Cheltenham, Exclusive Hire

Review I visited this hotel along with my family, including my 9 month old nephew, over the weekend from Canada. We came in for a wedding and were so excited to stay at a great brand name hotel only to be disappointed. The moment we got there, it was quite cold so we were quick to call and ask about heating only to be told they can only provide a space heater at best. This space heater didn’t even bring any warmth and the first night was incredibly cold. After many complaints from other wedding party guests, they turned the heating on. Once the heating was on, it only started back up in the afternoon so it was a weird fight between it being cold and hot every day. The staff wasn’t really trying to help where they could and they did forget a lot of things along the way. For example, we asked for another comforter blanket at 11 am and they brought one bedsheet at 7 pm which of course served us no purpose. We had also asked for the room to be cleaned and it wasn’t by the time we came home from the wedding reception with a sleeping baby. It was all pretty frustrating for such a nice looking hotel. The staff at the in house bar was however great.

First things first the room. On the positive my room had an enormous bed.. but that's about all I really liked about the room! Bathroom was fairly basic, hair conditioner bottle was empty and did not get replenished for the duration of my stay. Shower head uninspiring. Tea and biscuits were not replenished on two consecutive nights despite my complaining on the first night. The pool was ok. The spa and steam room were being refurbished at the time of my stay and were out of use. The radiator in my room was barely warm. Despite complaining to reception about this it never got resolved (seems to be a common issue looking at other reviews). The TV in my room was something else.. it was absolutely tiny (see attached picture). I was told by a member of staff they were small in all the rooms and were due to be upgraded as part of the refurbs. I have not seen a TV this small since the 1980s so bring some binoculars you will need them!. Overall I found this hotel to be a very uninspiring Hilton Hotel. I rate Hilton hotels quite well usually, but this one was a particular disappointment be it in the rooms and the general level of service provided and not because of the refurbishments. Whether the refurbishments due for completion in Feb 2025 add some life to the rooms and hotel is yet to be seen but I doubt they will. In it's current state I would strongly recommend avoiding this hotel.

Middle of construction. Had to trek forever to get to the room. Up and down stairs. No help. And still in the middle of construction. Fire alarms. We left and stayed elsewhere and they refused to refund even though they didn’t tell us the place would be under construction when we booked. Spa was awful. Paid for robes and slippers and didn’t receive. The entrance to the spa is next to the treatment rooms, so the treatment was noisy the entire time. Horrible all around.