Future Inns Cardiff, Bernard

Clean modern hotel. Conveniently located on A4233 to city centre, Cardiff Bay railway station and bars and restaurants at Mermaid Quay. Have stayed here several times with no issues. Even got a complimentary drink this time.

Lovely room at a great price. We booked relatively last minute (2 weeks in advance) and got a good price for the area and time of year. The hotel has ample free parking and is a 15 minute walk to the bay. 24/7 desk service was great. We arrived late (11pm or so) and had a seamless check-in. There was a free ice machine and guest laundry on our floor which was a huge bonus. The room was much larger than I expected with two double beds- lots of extra space. There was a nice sized wardrobe, normal extras like hairdryer/toiletries, and TV. No fridge, but it wasn't necessary for our stay. There was a bathrobe on each bed, a little chocolate, and two bottles of water and wine glasses in the room. Nice little touches that made our stay just that bit extra. If in Cardiff again, will definitely look to stay here again.

We have stayed at the Future Inn several times. The rooms are a good size, the beds comfortable. Breakfast is always good!!

Handy location, nice rooms. The reception staff weren't overly helpful though. However, the barman/waiter, Mark was excellent and made up for the lack of a welcoming atmosphere in reception

Booked same day, was choosing as has EV charging. Hotel is very well maintained in all areas. Room was very nice size with a sofa. Bathroom, very clean and well presented. Breakfast had nice selection and staff where quick to clear and clean. Very good location for the bay.

There were a few things I didn't like: 1. There was no fridge in the room. I paid £292 for a night for a room with two double beds. I asked the receptionist to provide me with a fridge but they didn't do anything. Given the facilities, it is too costly. I was expecting much more with this price. 2. They did not provide sufficient water bottles in the room. When I asked for additional water bottles, they asked me to pay £2 a bottle (500 ml). 3. The toilet near the reception is quite small and there are only two urinals in a congested way. A few things that I liked: It is 10-15 minutes walking distance from Cardiff. Rooms, corridors, staircase etc. were clean. The breakfast was good.

We had a lovely stay this weekend. Room was good, location ideal as we had a concert in Cardiff bay. On returning home, my friend noticed £100 charge on her bank account. We rang the hotel to question it, receptionist who was incredibly rude said it’s for the damage in the bathroom door. Apparently we made a hole in the door!? We noticed the hole in the door but didn’t report it as it didn’t affect our stay. If the room was cleaned and checked before guests arrive, surely the hole/damage would have been noticed. So rooms aren’t being checked my housekeeping. Reception refused to refund my friend, and said we will have to contact management of the hotel. When asked for details for management, she did not give any details how to contact them. Be very wary of this hotel and always take pictures of rooms. I regret not taking a picture of the damage on the bathroom door. Very rude receptionist and unhelpful. Would not recommend this hotel!