The Queens Hotel Bournemouth, The Snug

We had an unforgettable stay at the Queen’s Hotel, which is perfectly located right next to the beach. The hotel itself is charming and offers everything you need for a relaxing and comfortable stay. The rooms are spacious, stylish, and offer beautiful views of the ocean, making it the perfect place to unwind. What truly made my experience special, however, was Rosa. She was absolutely amazing—so welcoming, friendly, and attentive. Rosa went above and beyond to ensure I had everything I needed and made me feel right at home throughout my stay. Her kindness added a personal touch to my visit that I won’t forget. The hotel’s spa was the perfect way to relax after a day by the beach. The treatments were incredibly soothing, and the serene atmosphere of the spa truly helped me unwind. Overall, I highly recommend Queen’s Hotel for anyone looking for a peaceful, luxurious getaway by the beach. With exceptional service from Rosa and a fantastic spa, it’s the perfect destination for a relaxing retreat!

Me and a group of others went for a special occasion to enjoy the spa, have a treatment and afternoon tea. The spa receptionist was very short and snappy with most of us. Firing question after question and being quite blunt and rude. We weren't told that the jacuzzi was out of order or that the pool was icy cold! Really disappointing as we were planning to spend a lot of time there. The treatment that I had was lovely, cannot fault Rachel at all, hot stone massage was lovely and she really worked on my shoulders. But I had an email to change my treatment time back 5 minutes, then it ended up being 15 minutes late anyway. When I asked about where to go as we didn't want to be late for afternoon tea that we booked, we were shown back to the room to just wait it'll be ready when it's ready. BUT upstairs. Afternoon tea was incredible, Marco specifically made such a difference to our whole day and he is a real asset to the hotel. He was apologetic and in general wonderful to us all. He couldn't do enough to help us with what we needed. His personality really popped out and you could see he loves his job. Everything was decorated lovely and we spent a lot more time there than planned but it felt so much better. I can't say for definite if I would go back. It was very 50/50.