The Cumberland Hotel

Cancellation policy

Reservations and Payment 1. All bookings must be confirmed with a non-refundable deposit prior to the event. 2. Full and final payment is required 14 days prior to the event, unless credit facilities have been agreed in advance with the hotel. If credit facilities have been agreed, payment is required 14 days upon receipt of the invoice. 3. Final details for the event including numbers, rooming list, timings, menus and table plans etc. are required 14 days prior to the event. Confirmation By The Client 1. Once written confirmation, the signed contract and deposit (if required) have been received all such facilities, services, food and beverages reserved on your behalf will be subject to the terms and conditions of the contract. 2. Numbers must be advised to the Hotel at the time of written confirmation. Final timings, menus and any special dietary requirements etc must be confirmed at least 14 days prior to arrival. Cancellation 1. Should you need to cancel or postpone your confirmed booking at any time prior to the event, we will make every effort to resell the facilities on your behalf. 2. Any cancellation, postponements or reduction in numbers of delegates or bedrooms should be advised as soon as possible verbally and then confirmed immediately in writing. 3. The company’s cancellation policy is as follows: • Over 52 weeks prior to the event No charges and your deposit will be lost • 38 – 52 weeks prior to the event Loss of deposit • 12 – 38 weeks prior to the event 50% of all contracted charges • 4 – 12 weeks prior to the event 75% of all contracted charges • Less than 4 weeks prior to the event 90% of all contracted charges 4. Should numbers reduce from the original confirmation the hotel reserves the right to move function rooms, to accommodate the new size of the party.