Best Western Plus The Connaught Hotel, The Franklyn Suite

This is definitely one of the more modern hotels in Bournemouth. The entrance hall and dining facilities are bright, welcoming & modern. The staff were very welcoming and friendly. The lunch at the restaurant was really nice & the staff were really attentive. The spa facilities were lovely, warm pool & jacuzzi. We also enjoyed the steam room & sauna. We had a slight issue with a noisy Air Conditioning unit in our room, we called reception at around 10pm, they immediately moved us to another room. We will definitely stay here again. Also Hannah who was our therapist at the spa was amazing, the treatment was so relaxing, she really went over and above.

We stayed here in mid August '24 when there was a heat spike. The hotel was really cool calm and tranquil in a perfect location for beach and town access. We favoured using the pool rather than the crowded beach and this was a good decision. Our room was on the top floor and had a balcony which was great as we could keep the sliding doors open all the time. There is aircon but we didn't use it. Room was decorated to a high standard and the bathroom and shower a good size. However the shower cubicle is care worn and does need replacing. Room was cleaned and serviced every day with water etc replaced. It is pricey to eat in the restaurant so we had just one meal there and then went out to nearby restaurants for the other nights. We found if you book direct with the hotel there is no charge for parking. Left the car in situ and used the hop on hop off bus to see the area as the bus stop is at the end of the road. Staff were friendly but busy and the spa receptionist could do with a little more customer service training but she was fine overall.

Thank you so much to you and your team for a fantastic few days in Bournemouth for our group of 30. Everything ran extremely smoothly, nothing was too much trouble & the facilities were perfect. The rooms were lovely, breakfast generous and tasty and hotel and grounds were beautiful - we were so pleased we were able to enjoy the courtyard when the sun came out. The Franklyn Suite was perfect for our needs - very spacious with a projector, speaker and refreshments. A special mention goes to Kevin, who was just brilliant and so kind. I would wholeheartedly recommend the hotel to others for both business and personal trips.