The Botanist Gas Street Basin, Birmingham, The Office

High praises to the gorgeous young lady (I didn’t get her name, but I think she was the manager) 😊 This is what happened: Group booking, festive menu, only one vegan main, which I couldn’t eat due to ingredients which are not compatible with my food intolerances… But! I was truly impressed by the patience and kindness of the manager! I tried to email the venue starting eight days before to avoid any food drama at the table in front of everybody, but the response was extremely poor to non-existent. Talking to them on the phone was impossible, as the automated service only makes you choose between making a booking or cancelling one - no chance to speak to a human being - and that’s why I then tried with the emails. Six emails later, nothing was resolved - and no one at the venue knew anything about my dietary requirements, which I tried to advise of starting on Dec 5th (dinner was yesterday on Dec 12th). The only half reply I got out of those emails was from another manager who couldn’t even spell his name correctly (apparently his name is Vlad but he signed himself as Vald at the end of his unhelpful email)… She was brilliant though, she sorted me out eventually and with a smile on her face - without making me feel uncomfortable - which was extremely appreciated! 🥰 I don’t know her name, but I would like to express my sincere gratitude to her and to the chefs as, against all odds, I actually managed to have an amazing dinner!!! 😍

Stunning view. I just grab a beer with friends. Will come back to try their food. Friendly staff and amazing atmosphere. The price is expensive, around £4 for half pint beer but worth it. Highly suggest you to sit outdoor if weather is good.