Crowne Plaza Marlow

The hotel is a great value for money. We were impressed with the spacious room, the cleanliness standard and great breakfast quality. The staff were very friendly and helpful. Unfortunately, we didn't have enough time to enjoy the spa before we checked out, hopefully next time. It did have the great combination of modern-relaxed and elegant vibes. Thanks for the great experience.

Really super hotel on the outskirts of Marlow on Thames. The hotel has great car parking and well maintained grounds. First impressions are good and the reception staff were very welcoming. Our room was clean and tidy and well furnished. The only slight negative was that the hair dryer is fixed and the mirror is not nearby. The ground floor room was very comfortable (34), and the housekeeping service was definitely a positive experience with a very polite gentleman undertaking the cleaning/room maintenance service. The menu offered in the large bright dining room was also very interesting, with a range of both Indian and European dishes. Breakfast is good, and there are plenty of items to choose from (If your room rate doesn't include breakfast, book a place by 10pm the day before to receive a discounted price). There is a spa and gym on site, and the grounds are well maintained and very pleasant. As we were visiting some friends nearby we didn't use all of the hotel facilities but plan to return at a later date to have a proper hotel and spa stay. The bar and lounge are also very nice places to have a relaxing drink. We understand that there is a Club Lounge, but it was being refurbished when we visited (Early October 2024)

Booked up a spa weekend package for two and the location is brilliant, and Betty the masseuse was absolutely amazing is the first thing to say! Please give her a raise, in fact all the staff are clearly working above and beyond at this hotel. But now we come to the downsides… the rooms are lovely inside… but from the entry to the hotel to the door of your room everything else is dated and falling apart. When I visited last year I noted the floor number indicator in the main lift was broken and had fallen back on itself and months later what should be a simple fix still wasn’t sorted! And it’s like this throughout the hotel with things feeling like they need a deep clean as they are dated. As for the spa it’s been massively oversold the hotel has hundreds of rooms, and spa packages are being sold yet there are only 12 yes 12 loungers around the fairly tiny pool!! It’s time to renovate or stop selling spa packages as much as it’s too busy for the size of the pool. What should have been a relaxing weekend ends up you awkwardly standing around the pool hoping in vain to find a space! The massage and food was lovely (again thanks to Betty) but here the staff are doing great and it’s the owners/management letting the hotel down… it’s a great location and could be brilliant… but you need to invest and enlarge the pool area if you are going to focus on spa weekends as your business model for weekends.