Intercontinental Edinburgh The George, Kings Hall

I had a short break at the George over half term. The staff were absolutely fabulous - great service, totally professional but real people not some plastic corporate team. The rooms, location and cocktails are all first class. This is a hotel at the top of their game.

**"Disappointing Service Despite Good Location and Clean Rooms"** The hotel has a **great location**, and the rooms are **clean and nicely decorated**, which is a positive point. However, the **quality of service** is far from what you would expect from a hotel of this standing. The **staff** is incredibly **unpleasant and passive-aggressive**. **"Disappointing Service and Staff Behavior Despite Premium Expectations"** We stayed in a premium room at the hotel, but the service from the staff was far below what you would expect, especially for this price range. The personnel were **passive-aggressive** and lacked professionalism. For example, my partner, who is a photographer, specifically requested a room with an **unobstructed, beautiful view**. Instead of accommodating our request, the staff member replied in a **condescending tone** that "all buildings in Edinburgh only have 4 floors," which was far from accurate, as I recall this hotel having **at least 6 or 8 floors**. The remark felt dismissive and unhelpful, as if we were being mocked for even asking. Overall, the way staff interacted came across as unwelcoming and not up to the standards expected for a premium experience. While the hotel's location might be convenient, the level of service needs serious improvement. Not recommended unless this changes. As for the **restaurant**, called "Beef Bar," the experience was equally disappointing. The food is **overpriced for average quality**, and the service is very unprofessional. When we asked for the dessert menu, the waiter snapped back, saying, "Yeah, yeah, I don’t have four hands." Such rude behavior is unacceptable. The worst experience was during the **Christmas buffet** at £80 per person – a total disaster. The food was bland and reminiscent of **canteen-quality meals**, with limited options. The sides consisted only of a few Brussels sprouts and some potatoes. For that price, the experience was completely underwhelming. In summary, while the hotel has its positives (clean rooms and a great location), the **service is a major letdown**, both at the hotel itself and the restaurant. The staff’s behavior and the poor dining experience make it hard to recommend this hotel. **Definitely not worth the money!**