Brook Red Lion Hotel, Parliament Suite

BED BUGS!!!!!! Lazy Staff!!!!!! Absolutely appalled by my stay at The Red Lion. The room was infested with bed bugs, and despite reporting it multiple times, the staff failed to resolve the issue. There was a previous review regarding bed bugs however, they had not taken the required actions. I was moved to another room, only to find more bed bugs there too. I had asked the night porter for another room he said there were none available. I ended up leaving at 4 a.m. and sleeping in my car due to the unbearable conditions. I had come back the following day to complain and was told they did have another room available. Lazy Staff. I had to dispose of my belongings to avoid contamination. Totally unacceptable and the worst hotel experience I’ve ever had! Please Avoid. Rough Night.

We booked 3 nights at the Red Lion having stayed there many years ago. We booked for meals each night and the email booking confirmed this, including the price. When we arrived at the Hotel we were surprised to find that the hotel hasn't done meals in the Parliament restaurant for several years now! The staff were pleasant, the room dingy and unloved. The bar was freezing cold ( and wasn't ever open) which meant breakfast ( which was good) was a hurried affair! The worst of all this is that although I sent some comments to the Brook head office ( rather than go public) I've received neither an acknowledgement or a response, Clearly this Brook group care very little about their customers and I feel very sorry for their staff if this is how they treat people. It's very sad as the Red Lion is a beautiful historic building and I fear for its future.