Town Hall Hotel, Council Chamber

We had a lovely stay at the Town Hall in the last week of December 2024. It is located just a short walk away from Bethnal Green station, which makes it very easy to commute into the city. We stayed in a Signature One Bedroom Suite and were very impressed with the space and amenities. We loved having a washing machine, dishwasher, fridge and cooktop. We had issues with the room we were initially assigned. These concerns were listened to by the manager, who assigned us to a new room within the hour which was greatly appreciated. The only con was that the air conditioner didn’t work in our suite, but the radiators did a good job of keeping the rooms warm. Thanks for a great stay.

Unfortunately this hotel has gone downhill - the service is dreadful and the rooms look good at first glance but are in need of some attention. We stayed for two nights and on the first morning our shower completely flooded the bathroom- the door was not watertight. We had to soak all our towels mopping the floor then asked for them to be replaced as we went out for the day. When we came back at 4pm the room hadn’t been touched or cleaned- I was surprised but the receptionist said they prioritise rooms being turned over for new guests, which was an irrelevant factor from my perspective as I wanted to now have some downtime in the room I paid for! So I had to make myself scarce while it was cleaned. Then the next morning, they had the cheek to give me a bill for a housecleaning charge which was “optional” but £16 per night. They give this to everyone and while it was ridiculous in our case because we hadn’t had the room cleaned at a reasonable time during the day, but the vagueness of the charge is wierd- they make out that it is for tips for housekeeping and other costs, so I highly doubt the housekeeping staff get it all. The staff on the reception are really unhelpful and respond with pointless excuses. Overall have impression it is badly run, cuts corners and needs a bit of investment. We had our wedding here 12 years ago and was a great experience- a shame it’s now so mediocre.