The Cavendish London

I could not be more grateful to have stayed at The Cavendish during our recent trip! Staff were ever eager to help out where possible, making us feel truly at home. Our 11-month-old was greeted with cheery smiles each time we entered the lobby, and was so comfortable throughout our stay. Rooms were well-fitted with helpful amenities, and it's a few steps away from the tube and a stone's throw from the shopping district. The Cavendish would be our go-to every time we stop by London! To the team behind it all, thank you so much for everything :)

Water wouldn't get hot - at best it was luke warm. Very noisy location. People yelling at 4 am. Bed was also very hard. No free drinking water even when dining at the bar. We were charged 8 pounds for a bottle of water to go with our food and drinks. The food from the bar was excellent and staff very friendly.

The worst reception and service experience i have ever experienced. 1. Turned up and was greeted by a new member of staff who was unable to perform any action without the help of a supervisor, this meant non of my questions and requests were answered. They ask you if you have any preference in room when you arrive and then completely ignore your response. 2. I rang reception 4 times due to an issue with my room and ended up having to go downstairs to reception in person because no-one was answering. 3. The biggest one. This hotel was paid for by my company and i instructed them 3 times to please only take payment on the company card provided. This was confirmed by two separate reception staff - and what do i find a few days later? They charged my personal card and i now cant get through to reception to get this rectified because they don't answer their phones. Dreadful