Brook Marston Farm Hotel

🚨🚨!!!!!!!!!AVOID!!!!!!!!🚨🚨 Worst experience ever Book for a garden view 3 adults room in Agoda When we arrived, the receptionist said she is sure that room only got 2 beds at the moment and she could arrange another room. She brought me to the 1st room which is on the ground floor and yes there are only 2 beds confirmed. Then she gave me the key of the 2nd room and said I can take a look then left. After I checked the 2nd room which is on the 1st floor it's alright but no garden view at all only some trees totally no view. Since my grandparents' ankles are not very good walking the stairs up and down. So I went back to the reception and wanted to see if any arrangements can be made. When I went back, no one is in the reception and I waited for another five min and no one is there. How can they be like this, serve you give you the key and gone. That's the first thing totally unacceptable Secondly the hotel is very badly maintained. My grandpa went to the toilet and he would like to check the towel because he would like to take a shower when arrived. He touched the tower warmer and the tower warmer is so old that it got really sharp edges and my grandpa cut his fingers and bleed. Thirdly the electricity goes off in the second day and the staff said it's the whole area that have no electricity and it will be fixed in Serval hours. Alright then we wait while having no water and no electricity in the room. No light no toilet water no tape water no heating no WiFi. And staff couldn't offer anything but only apologise and left. Fourthly the electricity goes off again few hours again after it's fixed!!! Asked the staff again and they said it's due to the power cut yesterday something is wrong in the hotel! And they could just apologize. No shower no water no electricity again. And when I went to the reception again and there is definitely no staff anywhere. Totally unacceptable for this hotel to be like this. What's the difference of living in the hotel room comparing to a cave? No water no electricity no receptionist no staff. Worst management ever. The only good is the staff is very nice and helpful, it's the management team worst. So my grandpa has not been showered for 3 days continuosly and originally going on a trip is for happiness and joy but now.... Emm smelly and disgusting to others? And now... We could just wait in the hotel room, with nth and no help, lay down on the bed and do nth, and with no electricity, no light and my phone's battery will be dead soon... 🪦