The Tytherington Club, Dorchester 2

We used the spa facilities during our stay at the hotel. The facilities were a great addition to our stay. Everything was really clean. The ice cave was out of service which was a shame but we made use of the steam room, sauna and jacuzzi.

We stayed at this hotel 2 months ago for a wedding. We had to pay for the room when we arrived. After the stay we noticed that we had been charged again on our Visa card. We contacted them and they refused a refund. They accepted that we had paid twice but insisted we rang other guests to see who hadn’t. We did what we could but couldn’t find anyone as if it were our problem anyway. Numerous emails later we still don’t have our money back. The admin staff appear to be useless. We have asked to speak to someone more senior but they now ignore us. Do not stop here unless you are willing to pay double So one week after the duty responded tothis bad review still no joy. We sent off all the email chains to the address as requested but nothing. No call or communication no ownership of the problem. Top and bottom of it is, we paid for our room and left. A few days later they took a further £240 and have been incapable of returning it even after accepting it was totally their fault. Every member of the management and admin team seem to be incompetent. If you stay here you have no guarantee that they will not do the same to you !