Hampton By Hilton Torquay, Round-About Board Room

My wife and I stayed here for 4 nights in a king room. Lovely quiet location, hotel itself very quiet. Good sized room and a good shower, very comfortable bed, good a/c, and perk having a fridge in the room. All staff from check- in to breakfast staff friendly and efficient. Good breakfast, consistently replenished keeping everything hot and fresh. Breakfast staff all chatty and ready with a big welcoming smile in the morning. Check out efficient and quick. Only down sides (only minor) no face flannels or cotton buds etc in the room. Other than that a really good stay. If we come back to Torquay we would definitely stay here again 🙂

Not enough breakfast being brought out. Ran out of pastries. Over my stay had to ask for more food to be bought out at least 3 of the days as the hotel was not topping up quickly. I guess its due to staff shortages or saving on food cost When asked for more breakfast to be bought out, staff member rudly snapped. Toilet flush broken. Duty manager on 21 August wouldn't allow children to eat there ice-cream in the lobby. Other days nobody said a word. When family member asked to show where it says in the policy manager said it doesn't , its just what she was told. Said ice-cream would have to be purchased from the hotel. Morning manager with a beard, never smiles and when politely spoke to him, he seemed to have an attitude. The following day we went to purchase ice-cream at 9:10pm to be told they on night menu and ice-cream is not available. I wouldn't recommend this hotel to anybody as cost saving comes before customer service. Please save your money and book the Premier Inn across the road.