Andaz London Liverpool Street, Great Eastern Suite

Lovely clean modern and spacious hotel almost too spacious really as it feels abandoned in places :p It’s super central just beside Liverpool Street station. In room you get a complimentary mini bar with 2x still water 2x sparkling water 1 Diet Coke 1 regular coke 1 apple juice and i think it was orange juice. Also was a pack of crisps etc. All in it was comfy but I found the pillows a little too soft and the room can’t be dropped below 18 which is too warm in my humble opinion for sleeping. Breakfast is a hike to get to but good quality. Not this hotels fault but I miss being able to order off a full menu like eggs Benedict or a fry cooked to order but the food there was good quality and you could order eggs , waffles , pancakes to order which were decent. Last comment though is on check out they add a gratuity/service charge to your bill. I have never seen this ANYWHERE before not in the us or Europe and I found it really distasteful. They did offer to remove at checkout but of course that’s and awkward thing to do and you don’t want to get into a discussion there on it. I would urge the management to reconsider this tactic as it would honestly put me off staying again.