The Vincent Hotel, Exclusive Hire

Meal for two at 5.30pm this evening with my mum. I live in Southport not far from the Vincent and been here before. Food is a good standard And as a place to sit the Vincent cafe is quite nice. What lets down the whole experience is the quality of service from the staff. They are just not trained to a high enough standard to give the required level of service. The service charge on the bill is therefore not warranted and if I was paying the bill myself for this meal I would have refused the to pay the service charge on principle. Note to management : train your waiting staff to be more attentive and be more aware of customers needs during their meal. Also don’t just give some ‘Generic’ bs corporate reply to this review as you have with many others as it just does not wash when potential customers read you replying in such a manner. Just do better !! UPDATE : 15.01.25 Went in for Breakfast this morning, as a non-resident. Had excellent service from Ali and the team and a delicious full breakfast with coffee refills for a very reasonable price. Big improvement on my first evening meal experience above. Extra star given. Walk-in Breakfast highly recommended.

I visited the Vincent cafe with my mum for the first time yesterday. We live in Southport so thought we'd give this a try for lunch. I really don't like to write a negative review but I have to say I was very disappointed with the service. When we arrived we were shown to a table with a friendly smile, however it kind of went downhill from there. We waited quite a long time to place our order but waited even longer for our food which was Eggs Benedict and Eggs California. Unfortunately when we finally got our food it was luke warm which was disappointing. The service I am afraid to say wasn't the best, everything seemed rushed and I'm not sure if our food had been forgotten about when we finally got it. So sorry to write a negative review, but I feel for the price and service charge the experience was sadly underwhelming.