Voco St. John's Hotel Birmingham, Gloucester Suite

Location is great 👍🏼 rooms are lovely but my shower had more water exiting the hose than the head .. my view was ... interesting 🤔 but it was a works trip so I'm not really entitled to a nice one! Breakfast... first day teas and coffee were freezing the next day they'd done away with the canisters and were making fresh! Brilliant! Staff were friendly and helpful the venue was very clean parking was easy - a nice place to stay all in all

Disappointing Experience During Family Stay We recently stayed for a family function and booked multiple rooms for the occasion. Unfortunately, our experience was spoilt by an incident on our first night that left us quite dissatisfied. At around 11 PM, while the hotel was quiet, the manager approached our group and informed us that we could not consume any outside food in the lobby or bar area and that it was only permitted in our rooms. This was particularly frustrating as there were 12 of us, and a staff member had told us it was perfectly fine to eat in the lobby or lounge area. We specifically chose this hotel for our special occasion and expected a more accommodating attitude, especially since we were misinformed by the staff. The manager's abrupt approach and lack of flexibility significantly dampened our stay. We hope the hotel management takes this feedback seriously and improves its communication and customer service to prevent future guests from experiencing similar disappointments.