Uli, The Terrace

Revising my review after a positive experience at ULI. After a booking mishap on Valentine’s Day we were offered a £50 voucher to dine at ULI, which we gladly took up. We were attended to closely from the moment we arrived and sat in the perfect spot. We ordered some light bites as well as main courses and enjoyed all of the dishes (in particular the vegetable spring rolls, which were the best I’ve had). The staff were attentive and we had overall a great experience. - ***I wish I could be providing this review based on my experience at the restaurant but I didn’t get that far. I made a reservation in January for Valentine’s Day. We were very much looking forward to celebrating Valentine’s Day together at ULI. I was called a few days before my reservation and informed that the service had been changed after I made my reservation and that a Valentine’s Day set menu was the only option available. This menu was £75pp for just a starter and a main course (no drink included). This is significantly more than their a la carte menu. I was not informed of this change of service when they released the menu, and to be called so late meant that it was impossible to find an alternative restaurant given the late notice. I was also offered nothing to compensate for the late notice and inconvenience, which would have at the very least demonstrated an acknowledgment on their part for this poor service. Extremely disappointing and frustrating experience.***