The Botanist Chester, Exclusive Hire

I was surprisingly disappointed with our visit to The Botanist in Chester. We've been to other locations and they've been great, and the interior of this location is very nice. However we went for lunch and the service was terrible. We arrived at 13:00 and were seated after a couple of minutes, however we were not given any lunch menus or told what was not available (which we vaguely heard other tables who arrived after us receive). Our drink order was taken 25 minutes later alongside food, even though we tried to flag down a server before this, and what we originally wanted wasn't available as we had not been told about what was out when we sat down. It then took another 20 minutes for our drinks to be delivered (a coffee and a pint of beer). The food arrived about 5 minutes after the drinks and to the kitchen's credit, it was very good (A chicken burger and a regular botanist burger). Our server asked if we wanted any sauces, we asked for ketchup and tap water. The ketchup never arrived, and the water arrived after we had finished the meal. It may well have been just an off day for the server, but seeing as we saw them provide quick service and drink delivery to other tables who arrived after us, I find it difficult to understand why we alone received such poor service. These things happen, but we won't be going back for a meal.