The Spa Hotel, The Queens Room

Had a wonderful overnight stay. The reception area is welcoming and has an air of comfortable luxury. The Christmas decorations were extremely tasteful (throughout the whole hotel). The room was spacious, thoughtful decoration in keeping with the hotel’s age and features. The spa treatment was excellent and the therapist was very pleasant and applied the exact level of pressure I requested. As for the festive menu in the beautiful Orangery Restaurant, it was superb. Breakfast was excellent, such a wide variety to choose from. What made this hotel exceptional were the staff. They all smiled, offered help when needed without having to ask. I will be back in the summer to explore the extensive grounds.

This is just a reflection on the spa facilities alone . I found the layout of the spa very unhygienic because people wearing outdoor shoes have to pass the steam room and the pool to get to changing rooms / gym / treatments so the floor got dirty quickly from wet feet and shoes from outside . The changing room was so cramped by the lockers only one person could change in that whole area plus many lockers were broken . The shower head in the shower broke and fell off . The pool was tiny and cold and no real area to sit and relax if you have friends with you . Being such a small pool there is no need for a shallow and deep end just have the same average depth as most pools have . Overall some updating and refigurement of the layout of the spa is needed . Tiny steam room and no hot tub . Those buying a day package will be disappointed. The one great thing for my stay was the fantastic facial in a very relaxing room that saved the experience If this wasn’t called The Spa Hotel but something else , these would be extra facilities and a little bonus As for the rest of the hotel the staff were friendly and our room was particularly luxurious and all very clean.