Mandarin Oriental Hyde Park London, The Ballroom

Had an amazing time at this hotel with my friends, I could not recommend more. The rooms are exquisite and the hotel offers amazing facilities such a swimming pool. The food is cooked to perfection, whilst the cocktails are simply to die for. The location of this hotel is fantastic, only being a few minutes walk from the train station and situated right in the city centre. I can’t wait to come back in summer and enjoy the outside seating areas 😁

DO NOT VISIT HERE! UTTERLY DISGRACEFUL VALET! I visited here on the 1st of Feb for afternoon tea with a large group. We used the valet service to park our Porsche. On collection we were told by the manager there had been an incident involving my car whilst they parked the car at the beginning of my visit. We were not told this throughout our 3 hours inside the hotel which by the way was horrid. The service was rubbish the food was atrocious do not waste your money here instead go to Savoy or Ritz! The manager waited until we left to collect our car to tell us there had been an incident involving our car. Our car had been damaged the whole rear end had been destroyed to the point the boot would not even close. The valet had apparently reversed into a pole carelessly whilst parking the car. Upon inspection we realised that we were unable to drive the car for the night and had to cut our evening short. Baring in mind we were out for a birthday celebration and our whole night had been ruined. I am beyond disappointed and left speechless as to how a hotel as grand as The Mandarin Oriental Knightsbridge could make such a horrific mistake and not even compensate for the inconvenience and for their lack of incompetence. I am still waiting for The Mandarin to take some responsibility for not only ruining my car but also ruining our night. After countless emails and calls the Mandarin finally sent their insurance information, 2 weeks later. As it stands my car has still not been fixed and I have not been offered any compensation. I am having to pay out of my own pocket for a courtesy car whilst I wait for my Porsche to be fixed! One visit to The Mandarin Oriental has cost me dearly what should have been a nice afternoon turned into an afternoon from hell! Would definitely not visit here and I recommend everyone not to trust the valet service at this hotel! Would not recommend and would not visit again!!