The Grand Hall, Bromham Road, Exclusive Hire

A VERY BAD EXPERIENCE…if you’re thinking of hiring please read the below first! We hired the venue to celebrate a recent function. We paid for extra hours to prepare the venue being told that the place would be set up. When we arrived, one person was available to set up all the table and chairs and said it would take them two hours to do so, so your two free hours included in the hire fee did not count for anything and was not accountable. The lack of communication is an understatement with the event staff come and go so you’re not sure who you are dealing with!!! Catering needs to be cooked outside as there are no kitchen facilities on the premises, it is a complete joke and they should not even be allowed to hire this venue out for weddings or functions as advertised on their website. it was a bad bad experience!! The main issue we had was with the staff. Lack and incorrect information was given from the start which carried through right till the end. They weren’t very accommodating or flexible at all and did not deliver the quality of service we paid for as it is not cheap to hire. The staff said they had fixed the light that was outside near the blue doors, when we arrived on the day it wasn’t fixed and the maintenance manager told us there was an issue and could not be fixed in time for the event. The staff were constantly on our backs when we were setting up the hall to the extent our external caterers and other suppliers were feeling bombarded with loads of questions and constant interrogations about the event. There also wasn’t any kitchen washing facilities for our caterers to use and the staff were really unhelpful in finding solutions for us and the caterers at the premises despite us being told several times prior to booking that the venue was equipped with the right facilities. Also the event manager did not turn up to an important site visit where we had loads of questions from our caterers and they did not even let us know they were attending. All in all an appalling experience and we would definitely not recommend hiring this venue for your event.