Livello, Opulenza Vip Lounge

This club is getting away with scamming people in broad daylight. DO NOT GO THERE!. Wish I had read the other reviews before we agreed to go. My friends and I made a booking in advanced and paid in excess of £500 for a group reservation. A couple of the guys arrived before 10pm and was refused entry on some made up reason by the bouncer. They obviously didn’t like the idea of some appropriately dressed black guys being in their empty club. We tried to get a refund on the booking and after numerous calls and emails it’s still took 2 months which eventually lead to them DENYING us our money back. Absolute Criminals running this place. Save yourself from a disappointing rip-off night and go somewhere else trust me.

Horrific night club and service! Had booked a table here on Saturday night well in advance and paid a £500 deposit (£1600 total), our table was booked for 10:30 however we arrived about 45 minutes early and asked if we could just go into the bar etc for a drink until our table was ready, we was greeted by rude staff member who told us table booking don't start until 11pm etc even though our booking confirmation said 10:30. Anyway they advised us we couldn't enter early but they had a 'sister' bar around the corner we could go to until our booking so we went there first and it was called 'Aveika', we went here and had such a good time however once it was time for our booking in Livello we headed back to the club only to be denied entry because the bouncers didn't like the look of one member of our groups clothing despite letting people enter the club in the exact same clothing. After discussing with the bouncers i then asked for a manager as i wanted my £500 deposit back only to be told be a rude man and woman who was working on the door that 'this wasn't the process and we couldn't have our money back' Eventually we managed to speak to some staff member that worked inside the club and they confirmed they would allow us entry however we would need to wait outside in the freezing cold until our table was ready. After standing outside for maybe 20 minutes they came out and told us 'they could not find our booking' even though we had confirmation and a receipt of payment for the £500 deposit. After standing outside for maybe about 15 minutes they came out and told us they had found a table for us and we was allowed into the club. They did not give us the table we had reserved upstairs but instead a table downstairs where the service was horrific! The night club itself was absolutely terrible, terrible music and was half empty inside. Would not recommend anyone goes here unless you wanted to be treated horrific by members of staff and overall have a terrible night. Much better places to go in Newcastle than this!! The club seriously need to rethink their door staff, absolute terrible treatment from them who all thought they was better than everyone else there and going out of their way to try and ruin peoples nights. Do not waste your money we left after an hour of being in there.