Vicinity, Vicinity Terrace

Outstanding service from our waitress, Loredana —friendly, professional, and always with a warm smile. The food was decent but didn’t quite justify the price. The mash was underwhelming, and the red wine sauce lacked depth. However, the steak was well-cooked and full of flavour. The setting is a highlight, with a fantastic view of Tower Bridge and a relaxed, mellow atmosphere for lunch. The outdoor seating is a great option, featuring comfortable chairs and effective heating, making it a pleasant spot year-round.

We had gone for the afternoon tea which we had reserved in advance. We were given a seat with the worst view, almost at the corner by two sides of the wall which cut of most of the view for some of our party. We asked if there was a top floor and the manager of the restaurant said I can go ask up stairs(which is another part of the hotel if they have seats, didn't offer to do it for us, which they didn't have). We finally sat down in the original place and they brought the tea. It didn't have some of the flavors mentioned in their list. One of our members had allergies to a wide range of allergens and we let them know and they said they would provide a fruit bowl instead of the normal accompaniments. They took a long time to bring the food which we later found was due to them creating some of the savory treats and scones from scratch, kudos to them for that. But unfortunately that delayed the food a lot (I had drunk 3 cups of tea by then) and the staff didn't clearly explain or give attention to us during the time. I felt some of the staff didn't give us much attention, brushing us off and we're looking down on us. The food was not that great too. All in all not a great experience.