clueQuest Escape Rooms And Meeting Spaces

Cancellation policy

Cancellation & Rescheduling Policy clueQuest Ltd. hosts live experiences and once a booking is confirmed, we can not accept any last minute cancellations and/or rescheduling requests or offer full refunds as a result of the aforementioned situations. However, we understand that sometimes schedules change, and that unexpected and unavoidable things happen. Below are our policies regarding cancellations and rescheduling bookings and other events at clueQuest. Refunds and rescheduling will depend on the number of rooms booked and the amount of lead time given between the initial request to cancel/ reschedule a booking and the date of the booking. Whether all the cancelled games are likely to resell will also be taken into consideration: Between 1-2 rooms booked Likely to resell: likely - reschedule requests less than 10 days prior to a booking are subject to a handling fee of £30/room. - a full refund will be issued for cancellations up until 10 days prior to a booking, only if we manage to resell the slot(s); otherwise we will issue a 50% refund. - refund requests forwarded less than 10 days prior to a booking will be honoured at 50% and only if we manage to resell the slot(s). Over 2 rooms booked Likely to resell: less likely - reschedule requests less than 15 days prior to a booking are subject to a handling fee of £30/room. - 50% refund for cancellations up until 15 days prior to a booking; no refunds will be possible for cancellation requests forwarded less than 15 days prior to a booking. Full day venue booking/half day venue booking Likely to resell: less likely - reschedule requests less than 30 days prior to a booking are subject to a handling fee of £30/room - 50% refund for cancellations up until 30 days prior to a booking; no refunds will be possible for cancellation requests forwarded less than 30 days prior to a booking. Exceptions There are exceptional circumstances in which we will issue a full refund or reschedule a booking without a handling fee. These circumstances include (but are not limited to): - death, illness, acts of God - accidents and incidents errors made when booking (e.g. accidentally booking the wrong time slot/date) - cancelling a booking more than 30 days in advance Please note that we can not refund in case of travel disruptions, misreading the date/time of a booking or team members dropping out, but we will do our best to help you reschedule when possible. Each refund or reschedule request will be reviewed on a case-by-case basis. If you need to cancel/reschedule a booking please get in touch at [email protected] quoting your booking reference number and specifying the date you want to reschedule for and the reason you are rescheduling/cancelling.