London Marriott Hotel Maida Vale, Regents Suite

Staff was nice, but overall it didn’t feel like a great value. Room was sold as a “presidential suite” but felt more like a college fraternity house with stained carpets, dirty walls and that feeling like people had definitely partied there before. “Executive lounge” wasn’t a separate place at all, just a corner of the main dining room. They oversold and under delivered on their marketing and I feel like I unfortunately fell for it. Good breakfast selection and friendly staff. Overall for the money and the language of a “presidential suite” it didn’t live up to any of that. Also I try and protect the environment whenever I can so I hang my towels to reuse but the staff replaced them all anyway. While I’m sure they’re trying to help at the same time the placard on the wall said hang to reuse and so I did wanting to conserve water. So even my efforts to conserve weren’t followed.

Marriott Middle Fell is a Complete Scam – Stay Away! This hotel is nothing short of a disaster. Anyone thinking of staying here is walking straight into a trap. The service is beyond terrible, and the management clearly has no idea how to run a hotel. Not only do they fail to provide basic amenities like soap, shampoo, and tea unless you beg for them, but their customer service is a joke. They charged me twice for my booking, over £6,000 extra, and refuse to refund it despite countless emails. It’s clear they’re either incompetent or purposely trying to scam their guests. The reservation staff can’t even operate their own system properly, and instead of fixing issues, they let customers pay for their mistakes. On top of that, the hotel is under constant construction, and the access is a hassle. Breakfast is pathetic with barely any options, and considering the state of the hotel, the price is a complete rip-off. Honestly, I wouldn’t trust this hotel with my money or time. It’s a total scam, and anyone who stays here is seriously being taken advantage of. Don’t make the same mistake I did!