Vita, Vita Studios

I had a class at 12:30 today, due to tube complications, I knew I would be at least 5 minutes late, therefore 10 minutes before the class I sent an email, to which I did not receive an answer. I then arrived to the studio at 12:36, checked in with the girls in reception which said it was okay and I went up to the class, by then it was 12:38. As soon as I opened the door me and my friend were greeted with a “no” in an incredibly rude tone, not even a “hello”. I explained to the instructor (Camilla), that the girls down stairs had allowed us to come in which she responded to with “well this is my class so I decide”, shocked by the rudeness of this comment I attempted to clarify that we were let in by the girls downstairs and she responded with a firm “no” again. We then came downstairs and told the girls which quickly said “oh yes sorry forgot to tell you there’s a 10 minute policy” but we had arrived at 12:38. The Pilates studio is good I have had classes with other instructors and they have been really kind. This interaction was incredibly rude and I felt personally attacked. Never in my life have I been treated like this at a commerce