Banyan Leeds, Upstairs Restaurant/Bar

I attended with my blind son and his guide dog. There was no room inside so we sat outside and it was a bit cold. We decided we would just stay for one drink. We couldn't get the app to work, it went round in circles. I decided to just go to the bar. When I got in the bar was rammed and I didn't want to leave my son outside in the cold for a long time, so I approached the staff member I mentioned (I hope this was the right female) who offered to help, but witnessed the issue using the barcode. She then offered to take my order manually and avoid the bar crowd. Service was excellent. Then my son needed the toilet, so we covered our drinks and asked the doorman to look after them. The same member of staff offered us the lift down to the toilets to make it easier with us both and the dog. Outstanding service, tell her thank you. I since found out that the app worked 100% once I was connected to the venue's Wi-Fi, you might want to tell your customers and your IT dept this.