Renaissance London Heathrow Hotel, Richmond Suite

One of the best hotels in London. We recently had a two days conference at this property. The overall experience was amazing. Very friendly staff always welcoming with a smile. Food was great with so many different options to choose from. The ambience was great. The front desk staff was amazing and very helpful. The event staff team from top to bottom was wonderful, from manager to the catering guys everyone is so helpful. I would like to mention few names of the people I came across during our conference who were exceptional in every way such as TEO, VALANCO and Edwin and their manager she was above and beyond in customer service. Very well trained staff with the great customer service skills who are always there to help you in every situation. It was pleasure doing business with these people and would look forward to do again in future. And also I would highly recommend this property for business events and meetings.

A nice hotel; clean with good service. Room nicely appointed but probably soon due a refresh. Tub in room was quite narrow and deep to step into. Nice if you wanted a bath but awkward if you wanted a shower. Executive lounge was very nice. If you get a room that faces the runway, you can watch the planes!

Fantastic staff and nothing a problem! We stayed here at the start, middle and end of our trip. Arrived from a long flight and an early check in was not a problem and when we returned we were asked if we wanted a late check out. Close to airport with bus link just outside the hotel. We were able to leave our extra luggage for over a week while we were in Europe. It makes such a difference after travelling to have such a smooth check in from the superb staff at the Renaissance, thank you so much.