Grand Central Hotel, The Victoria

I was invited to afternoon tea for a friend's birthday decor is lovely and the service was okay however some simple measures could be made to make it a better experience heat the teapots before filling with hot water as my tea was lukewarm on arrival, only one teabag which is no good if you like strong tea so maybe customers should be asked a preference, I did get a hot top up later on but when I asked for another tea bag i was given Earl Grey instead of regular tea, the miniscule slice of sausage roll was tasty it could have been bigger if the bite size scone was removed as there was already a regular size scone there . The little cake treats were lovely to look at but all much of a sameness creamy with no texture, a choice of white or brown bread should be offered to customers, this was my second visit for afternoon tea and the presentation has not changed since last year, I hope the points I have raised will encourage minor changes to be made to improve customer satisfaction in the future, sorry to say but dissapointing second time around.