Brooks Hotel Edinburgh, Brooks Hotel Edinburgh Meeting Room

If i could give this place no stars we would. We booked in to attend a wedding. The room was tired not very well cleaned, no wardrobe or reasonable drawer space the bathroom was tired with kickboards hanging off, the toilet hard to flush and the worst the shower was a trickle. So we reported it early in the morning, don't worry if we can't fix it we will move you. We returned to find the shower not fixed and not a chance of being moved. No one would take responsibility it kept being passed back to the owner. The lack of customer service is shocking despite being advised repeatedly we were going to a wedding no one cared. As for breakfast the guy didn't have a clue what he was doing and to be truthful the food wasn't great either. Very disappointed and would NOT recommend.

Filthy, disgusting, unfriendly, horrible - like the toilet scene from Trainspotting! Filthy, Dirty, Disgusting hell hole of a place. An horrendous experience! The best thing we found was a cheaper, cleaner, friendlier hotel right around the corner But not only did we lose €360 we also had to pay elsewhere for one night, all thanks to this place. The hotel photos are not of this hotel, not sure where they got them. Filthy, disgusting, unfriendly, horrible, AVOID AVOID AVOID - DO NOT STAY HERE Filthy, disgusting, unfriendly, horrible, AVOID AVOID AVOID We had originally booked for two nights (€360)but were compelled to check out early due to the unacceptable state of the room and overall cleanliness of the hotel. Upon arrival, it was immediately clear that the hotel did not meet the standards represented on your website and booking platforms. The carpets in the common areas were dirty and smelly, and our room was in particularly poor condition. The email confirmation of a double bed was not met as this room contained two single beds pushed together. The carpet was stained, smelly and sticky, the pillow had significant discoloration, and the mattress was visibly unsanitary. To make matters worse, the duvet was also covered in stains and in very poor condition. The window would not close fully which resulted in street noise in the room. Attempts to close the window fully - risked damaging the window or myself. We struggled to sleep that night from the noise but mainly because of how unhygienic the room was These issues left us uncomfortable and unable to stay the second night. We have attached photos documenting the condition of the room, which significantly contrasts with the images shown on your listing on Booking.com. The misleading nature of the listing further compounds the situation. We informed the hotel on the Sunday as we were leaving, wrote the complaint with pictures on Monday and received this reply on the following Thursday night: Dear, I hope this email finds you well. My apologies for the inconvenience caused to you. Unfortunately on this occasion we are unable to issue the refund or compensation. Kind Regards Sai Krishna Brooks Reception Apologies for the inconvenience? Disgusting!