Mollington Banastre Hotel & Spa, Ascot Suite

Our visit as a hen party spa weekend was ruined. The reception, spa and bar staff were lovely on arrival. However the actually facilities were dated and didn’t feel clean. The main issue I have with the place is that we had booked the spa facilities for 15 people on a hen weekend, all of whom had booked and paid for treatments, only for the hotel to allow approximately 20 or so 11-13 year old girls to also use the pool, jacuzzi and sauna facilities. The level of noise, screaming and general misbehaviour whilst using things like the saunas and pool were awful. Despite alerting hotel staff to this, and questioning the health and safety element of allowing children to use the sauna facilities at such a young age, nothing was done. The children weren’t supervised, there was no life guard or parental supervision. Whilst in the sauna the girls were screaming and frolicking about which made it impossible for us as adults to use the facilities. Most of the hen party ended up leaving early and the few that remained for their treatments were forced to dress and go to the bar area until their treatment time. The hotel did nothing to challenge the children, maintain safety or compensate us for the spoilt weekend. The spa treatment themselves were comical, the manicure and pedicure consisted of painting my nails and nothing more. A 60 minute treatment took at a push a total of 10mins. With each brush stroke being painfully dragged out to waste time and attempt to compensate for lack of cuticle push and trim, cuticle oil, no nail shaping and no massage that you would normally get as part of a basic mani/pedi. I’m so very disappointed in this spa experience and wouldn’t recommend to anyone.

We booked this for Valentine’s Day as part of a spa package. Immediately, when we saw the hotel, it looked run down from the front. When we checked into our room, it was filthy. The carpets were threadbare and very stained. The bathroom was also filthy with neither the shower nor the toilet working properly. The spa treatments we were booked into, one couldn’t actually be done as a staff member called in sick and the other staff member said they were not trained to do it. I had a manicure and the actual nail salon space was filthy, the manicure was also awful as the therapist didn’t have any of the actual proper tools. The “spa” facilities were also filthy with the steam room being out of order and all of about 3 deckchairs out. There was also an incident in the night where police had been called due to someone knocking down a tree stump. Staff had also shared negative feedback about the overall quality and safety of the hotel. Overall, we did not feel safe and was disgusted at the price paid for it. We spoke to the manager who although was apologetic, was also very defensive and just kept saying the deal we got was through a third party. He also said they try to check all the towels, but not every one which is concerning. He said the carpets had been cleaned as would the room have been, which was not the case. He offered us a complimentary free stay - we politely declined. I would not recommend staying here.