The Botanist - Cardiff Central, Exclusive Second Floor Hire & The Terrace

Steak was great, lovely atmosphere. Mrs had the chicken kebab, I tried some, it was decent but one of her chicken pieces was hard like a rock. I took a video of her trying to stab it and it bounced around. Wasn't going to complain about this, as most of the food was really nice. The problem is all to do with the service. Waited to be seated, nobody to greet us for a while, but again, wouldn't complain about this, toilet/smoke break or just busy elsewhere, I don't mind too much. After being seated, we were brought menus and drinks orders taken. Then another waiter came to ask if we want to order drinks, which we already had. Again, no issue, this has happened to me when I was a teenager and waiting tables. Order food, as previously mentioned, it was great (mostly) when we had finished, we were offered a desserts menu, which we had accepted. 10 minutes go by, no dessert menu, he's clearly forgotten....now again, I don't mind too much, these things happen, we all forget things. He eventually notices we've been waiting for the menu so brings them over, and just...chucked it on the table over my shoulder and walked away....hmmm that's a bit rude comsidering. But I get it, maybe he's a bit embarrassed for forgetting for such a long time. When he returns, takes the order abruptly, and then returns again a few minutes later and silently the spoons on the table. I didn't order Desert as I wanted to leave by now, but the Mr's had the cookie dough, tried a bit it was okay. Anyway...I asked for the bill, price is good. Now, I ALWAYS tip well, even for average service and worse food than I received today, but I left nothing. So rude, the bill included a 10% service charge, which even that wasn't deserved. Like I've said, I don't expect perfection, I understand things go wrong. I would have still tipped 20% of the bill even though the chicken was burnt. But if you're in a customer service role, have some customer service. It's a shame because I took some photos of the place and the food and sent them to multiple socials, but in the end told people not to bother.