Hotel Du Vin & Bistro, Ruinart

We returned here and were given an upgrade to a suite because of poor previous experience in their courtyard rooms. The suite bedroom was accessible only after climbing four flights of stairs from ground floor (just had foot op so that wasn’t ideal) . Whoever designed this hotel needs a serious talking to. The suite was a duplex, up first flight of stairs to bathroom area then another two flights of metal stairs to the bedroom and loo. Unbelievably again, no sockets anywhere near the bed. We were given an extension lead which was 1 metre long, 3 metres too short. The mirrors in the bathroom had light directly above so your face is in shade. No electricity point near mirror to dry your hair. Most definitely not with the £266 a night, which was discounted. Very uncomfortable. Plus side the meal was good in restaurant and all staff are very friendly and professional. Shout out to Joytal.

I recently stayed at this hotel and, while there were some definite positives, there were also some significant drawbacks that impacted our experience. Pros: The bedroom was spacious, providing plenty of room to relax. The toiletries were lovely, and the large towels and bathrobes were a luxurious touch. The bathroom was massive, which added to the feeling of comfort and space. Breakfast was fantastic, offering a great start to the day with a variety of delicious options. Cons: Unfortunately, the cons were quite significant: Parking was poorly signposted, both on the website and at the hotel itself, making arrival unnecessarily confusing. The TV in our room worked intermittently, and when we were moved to a second room, the issue persisted. Throughout our stay, we often felt more like a burden to the staff than valued guests, which was disappointing. The most frustrating issue was with the heating. It didn’t work in our first room, and when we reported it, the staff seemed unsure why. We were moved to another room, but the heating was also faulty there. We overheard other guests at breakfast mentioning that their rooms were cold as well. Eventually, staff admitted that the heating had been down since the weekend. It was frustrating that they initially implied the problem was isolated to our room when it clearly wasn’t. This lack of transparency felt almost like gaslighting, which isn’t acceptable, especially given the hotel’s price point. Overall, while the rooms were comfortable and the breakfast was excellent, the issues with heating, communication, and customer service significantly impacted our stay. For the price, I expected much better treatment and honesty from the staff.