Charlton Hall, Exclusive Hire

Fantastic grounds, staff and dining. Food was exceptional and rooms are superb. Whole package is unbeatable. Highly recommended.

Firstly I want to say how utterly stunning this place is. From the moment you pull off the A1 down the tree lined driveway to the beautiful rooms, it really is the best looking hotel we've stayed at. Eclectic decor and I'd say, very expensive decor and fittings. We booked a Junior Suite for 2 nights and were in the main house, room Charlotte. We arrived abit earlier than 3 so we went to the bar/restaurant for a coffee. Firstly it took a while to be acknowledged and when we were asked what we wanted the young lady serving (on her own doing cocktails I think) said sit down and I'll bring them over. We waited 20 minutes no coffees and I think they realised we didn't get the drinks. I mentioned it and still they didn't arrive. By this point I didn't want to wait any longer and as it was after 3 we'd check in and get to the room. It wasn't ready. So, it didn't get off to the best start. Reception lady gave us free prosecco voucher which was kind. I'm not a very fussy person and this is definitely a first world problem but staying in a hotel is a luxury and not a necessity with lots of competition around. I personally think it should be right. Maybe if they had said, very sorry, you won't be charged for the coffees, it would have been good. In the room, which was beautiful, TV was almost hanging off the wall and the dressing table had something sticky on it so I had to wipe it off. We mentioned the TV to the reception when we checked out. She didn't seem very interested. It is a stunning place and the lights at night around the grounds are idyllic but I feel service lets it down abit in our experience. Shame really.